Shipping & Returns

Shipping Information
1. Courier
1.1 Packages are delivered by Royal Mail First Class post, Royal Mail Standard Parcels, or Royal Mail Airmail. We may at our discretion use an alternative service. The service used will depend upon the value, weight and size of the product/s purchased. Some services may require a signature upon delivery.

1.2 UK orders - where 'Large Letter' and 'Packet' options are shown in the shipping section of the Checkout process, 'Packet' must be used it the items plus envelope are likely to be over 25mm thick. This will likely be the case if you are ordering more than about 6 small cables.

2. Delivery Times
2.1 We aim to post orders within 3 working days of receipt of payment. We are not responsible for delivery times once the order has been handed over to the courier. We send a despatch email as soon as the goods are posted. This is sent to your Paypal email address if Paypal was the payment method used, otherwise to your registered email address.

2.2 Royal Mail aims to deliver First Class the next working day after posting.

2.3 Royal Mail's estimate for Standard Parcels is 2 to 3 working days after posting.

2.4 Royal Mail's estimates for Airmail is 3 working days to European countries and 5 working days to all other countries.
However a very few orders to the USA are taking 2 weeks (about 1 in 30).
Also 1 order to Australia (Victoria) took 4 weeks. A later second order to the same address only took 1 week.

2.5 Please allow the appropriate amount of time before contacting us in the event of late delivery.


Cancellation, Exchange & Refund Policy
The Returns Policy below forms part of our Terms and Conditions of Business and applies to all orders placed with us.
As a valued customer we want you to be happy and satisfied every time you shop with us. We know that occasionally you may wish to return an item, therefore please find below details of our Returns Policy.

We strongly advise you read these carefully before opening your packaging.

1. Seven Day Cancellation (Change of mind) - UK and EU orders only

1.1 Day one of your 7 day cooling off period is from date of receipt.

1.2 All goods including all packaging and any additional items such as free gifts, accessories and vouchers must be returned to us in an unused and re-saleable condition.

1.3 All goods returned are subject to sections 2 to 9 of the following terms and conditions.


2. Returns Process - General Conditions

2.1 If for any reason you wish to return a product for either cancellation or exchange please email us at our Contact Page to obtain a Returns Authorisation number. Please Include your order number, invoice number and order date. We will advise if the goods can be returned and where to send them to.

2.1.1 Without an RA number, your return may be subject to delays, or even refused.

2.1.2 Once the Returns Number has been obtained, it must be written clearly on a sheet of paper within your parcel. Please do not write this number on the goods themselves.

2.1.3 Return carriage costs are the customer's responsibility. If, upon inspection, goods are found to be genuinely faulty we will reimburse your return postal charges, up to a maximum of £5.00 (see refunds section).


2.1.4 We are unable to process any returns, refunds or cancellation of contracts until the goods have been received and inspected at our offices.

2.1.5 Royal Mail Recorded Delivery should be used in the UK for returning accessories and goods below the value of £30.00 only.

2.1.6 Special Delivery should be used in the UK for any items worth over £30.00. Please ask Royal Mail for more information on 08457 740740.

2.1.7 For all other countries we very strongly advise customers to return all goods over £30.00 in value to us using a tracked and insured postal service.

2.1.8 All goods should be packaged in a secure parcel to avoid damage in transit, ensuring the contents are not on show.

2.1.9 If there are any parts missing from your order when it arrives, or any item is damaged, you must let us know within 24 hours of delivery. Failure to do so could affect your right to return.

2.2 Your return will be rendered void/we are unable to cancel if:

2.2.1 The goods are not returned to us before the end of the specified date (given at time of obtaining an RA number from our customer service team).

2.2.2 Goods were a special order to your specification.

2.2.3 The seal has been broken on software.

2.2.4 Changes to manufacturer's settings have been made.

2.2.5 Orders are only considered cancelled once a confirmation e-mail regarding the closed RA has been sent from our returns team. If this isn't received within 3 days of your return please contact our customer services team.


3. Condition of Returned Goods

3.1 A charge will be made for any goods that are returned back in an un-saleable or incomplete condition (not in the same condition in which you received them) and these charges will be pursued by JohnnyShredfreak.com.

The charges are as follows (as applicable):-

- CD-ROM software or data cable - £20.00 each

- Free gifts or incentives - charged at the cost price + VAT

- Any other missing or damaged items will be charged at the cost price + VAT


3.2 Exchange of Orders for Goods

3.2.1 An RA number must still be obtained before returning your goods in the event you require an exchange.


3.2.2 All goods must be returned within 14 days. Day one is the date of despatch which is printed on your delivery note (Invoice)

3.2.3 All goods including all packaging and any additional items such as free gifts, accessories and promotional vouchers must be returned to us in an unused and re-saleable condition.


4. Manufacturer's Warranty and Repairs

4.1 All goods supplied are covered by a 12 month manufacturer's warranty.

9. Refunds

9.1 Refunds will be processed within 5 days of us receiving the returned goods.
Refunds will normally be credited using the same method and details provided at the time of ordering the goods from us - e.g. refunded to your Paypal account.

9.2 A charge (as above) will be made for any goods that are returned back in an un-saleable or incomplete condition. This will be deducted from your refund if applicable or charged against your debit or credit card details as provided at the time of ordering, where applicable.

9.3 We regret we are unable to provide refunds or compensation for the loss of any costs you have encountered due to the return or replacement of your goods.

9.4 Refunds can not be given if we judge that the product has been wilfully damaged, misused, neglected, overloaded, modified, adapted or repaired.